Questions and answers

Our goal is to provide you with comprehensive knowledge and support, so here we have gathered information to help you understand how to use our store and our products.

I. Products

We recommend storing all products at room temperature, in a dry place, away from direct sunlight.

The period of pregnancy and lactation is special for a woman. The changes that occur in the female body are often reflected in the skin. For skin care we recommend C-flush cream RICH with vitamin C or NMF xpress cream. In addition, the puratore home enzyme scrub will work great and nourishing face and body massage sacha butter.

For sensitive skin we recommend rossatore product line. You will find rossatore cream blur effectday cream, rossatore resurfacing cream night cream and complementary products: rossatore peel home and rossatore mask home.

In order to increase the effectiveness of the home treatment, we invite you to the beauty salons for rossatore xpress treatment for vascular skin. A list of surgeries can be found here.

Products with retinol are recommended for use in autumn and spring. The restorative treatment with retinol consists of 2 stages.

Stage 1 of the restorative night treatment is a retino cream. Recommended for people who have not used a retinol cream before, and those with sensitive skin. The retino forte cream is stage 2 – for those with skin that is resistant and accustomed to retinol. Complementing the treatment is the retino eye cream, which, thanks to a unique combination of retinol and caffeine, intensively stimulates the thin skin around the eyes for revitalizing processes.

The expiration date of dottore products is visible on the bottom of the package. It is specified with the words: “Best used up before the end.” The date given guarantees the preservation of the correct formulation and properties of the product.

In addition, a PAO designation is available on the carton. It denotes the shelf life of the cosmetic after the first opening. In the case of our brand products, it is usually 6M (6 months).

Our brand’s cosmetics are manufactured in accordance with the current regulations of the Regulation of the European Parliament and of the Council EC 1223/2009. We do not conduct tests on finished products using animals and do not outsource such tests to third-party companies.

Priority is given to the safety of use and the highest quality of the product. It is verified by dermatological tests and application tests conducted on a group of probands.

Samples of the creams are included with each order. If you want to try our products before you buy them, go HERE and follow the instructions.

Products of the dottore cosmeceutici brand are exclusively subject to the Cosmetic Products Act. As a result, we are not affected by the changes in the law on medical devices.

II. Placing orders

We are committed to the fastest possible delivery time*. Order placed by 12 AM o’clock we try to ship the same day. Orders placed later are shipped on the next business day. Delivery time depends on the courier company. For more information, click here.

*as long as the product is available in our stock. In case of shortage of a particular product, we will inform you by email about its availability.

If the package has not yet been handed over to the courier company, changing the delivery address is not a problem. Please contact us by email at office@dottore.eu or via the contact form.

If the shipment has already been forwarded for delivery, please change the delivery address yourself. This can be done in the customer panel on the courier company’s website.

The total cost of delivery of your order will be displayed after you add products to your shopping cart and select the form of delivery and payment method. In the order summary you will see the exact value to be paid. The cost of shipping depends on the selected form of payment (prepayment or cash on delivery) and the method of delivery – detailed information can be found here.

Yes – you can find a list of countries with possible delivery and a detailed price list here. Shipping cost depends on the weight of the shipment and the country of receipt.

Dottore products are available for stationary sale at selected beauty salons and wholesalers.

A list of all places where you can purchase our brand’s products and receive the cosmetic treatment of your choice is available here.

Yes, it is as possible. However, we encourage you to create an account in our store. By registering, you can track your current order, view your order history and receive information about the latest promotions.

In accordance with the right of withdrawal, you can return a product purchased from the online store within 14 days of receipt of the shipment, without being required to provide a reason. However, such goods must not bear traces of use, must not be damaged, and must be in the original sealed packaging with all its contents. To return the selected products, send them back together with the withdrawal form to our address: dottore cosmeceutici, ul. Bagienna 1, 62-081 Chyby.

For more information, click here.

Yes, to place an order by phone please contact us: +48 616 79 25 20.

Please contact customer service on this matter at phone number: +48 616 79 25 20 or email office@dottore.eu.

III. Payments

Data for payment in PLN
Dottore Polska sp. z o.o.
ul. Margoninska 22, 60-425 Poznan
account number: 21 1090 1362 0000 0001 2117 9285 (SANTANDER BANK)

Details for payment in EURO
Dottore Polska sp. z o.o.
ul. Margoninska 22, 60-425 Poznan
account number: PL73 1090 1362 0000 0001 2117 9610 (SANTANDER BANK)

You can find all the necessary payment information here.

DHL and InPost couriers are equipped with a cashless payment terminal. There should be no problem paying by card.

Please contact customer service on this matter at phone number: +48 616 79 25 20 or email office@dottore.eu.

IV. Other questions

You are very much welcome to contact the regional supervisor directly on this matter or send an email to wspolpraca@dottore.pl.

We also encourage you to sign up for our newsletter so you will receive up-to-date information about offers.